Our office hours are 10am-7pm Mondays-Fridays. Office hours are when our admin is available to answer phone calls, text messages, and emails. You can reach us outside of office hours by text for emergencies.

Daycare is available Mondays-Sundays. Full Days are available from 7am-6pm and Half Days are available from 7am-12pm and 1pm-6pm. Our Brunchtime Daycare Special is available from 10:00am-2:00pm on Saturdays and Sundays only.

Boarding is available Mondays-Sundays day and night. Drop off for a boarding stay is available from 7am-2pm any day, and pickup for boarding is available from 7am-6pm.

Pack Walks are generally available from 8am-6pm Mondays-Fridays. Availability may be affected based on the distance between you and our facility, and your dog's compatibility with existing packs.

Solo Adventures are generally available from 10:30am-3:00pm Mondays-Fridays. Availability may be affected by our walkers' existing appointments.

Private Training is generally available Mondays-Fridays with limited availability on the weekends. Exact availability is dependent on our trainers' existing plans.

Group Class Schedules change every semester. The schedule for our current semester can be requested via email or viewed on our website.

Our preferred payment method is debit/credit card. We accept cash, check, Visa, Mastercard, American Express, and Discover.

Payment for most services is due at the end of the day after your dog's completed reservation is processed. For these services, if a credit card is saved to your profile, you will automatically be charged for your dog’s reservation. If your card is not saved, or if there is an issue preventing us from charging your card, you will be emailed a link to your invoice instead. If you are opted out of or unsubscribed from system emails, you may be prevented from receiving this email. This invoice is considered due upon being processed. Your open and past invoices can be viewed in the client portal.

For group classes, payment is instead due upon enrollment in the class. For extended boarding stays, an advance payment equal to 50% of the total estimated cost may be required.

Change will not be given for non-exact cash payments. Any cash paid in excess of the amount due will be added to the owner’s account as store credit for use on future services.

In the event that an invoice is left unpaid, we will reach out to you during a routine check of our open invoices. Leaving your invoice unpaid past this point may result in additional fees. You can read about these fees more in-depth on our Rules and Policies page.

All services except for overnight boarding require at least 24 hours' notice before the start of the service for cancellations. Overnight boarding requires at least 72 hours' notice before the start of the service for cancellations.

Services cancelled with insufficient notice may be subject to a cancellation fee equal to the cost of the cancelled service. The cancellation fee for boarding reservations will be limited to the cost of the first 24 hours of the boarding.

Shortening the end of a boarding stay is treated as a cancellation. We require at least 24 hours' notice before the new end of your dog's boarding stay to shorten their stay without incurring a cancellation fee.

When you're running late picking up your dog, our number one concern is making sure we're prepared to take care of your dog. Please let us know as early as possible if you'll be more than a couple minutes late picking up so we can organize relief walks or even keep one of our employees a little late to be sure we have enough hands. A late fee may be applied to your dog's reservation based on their reservation type, how long we need to care for them past their scheduled end time, and how easily we are able to care for them alongside other guests outside of their reservation.

Daycare and Boarding:

Less than 1 hour late: $30

More than 1 hour late: $45

Walks and Solo Sessions for dogs that are eligible for daycare:

Less than 1 hour late: $30

More than 1 hour late: $45

Walks and Solo Sessions for dogs that are not eligible for daycare:

$70 per hour (rounded up) past the scheduled end of the service

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We are unable to open our doors for pickups later than 9:00pm. In the event that you are unable to pick your dog up by 9:00pm, we may need to board them overnight. This may result in an additional boarding charge at our current rates.

Repeatedly picking your dog up late, or intentionally picking your dog up late in an attempt to circumvent our maximum capacity or availability may result in your dog’s expulsion from our services.

Your dog may need to be placed in a kennel or isolated in one of our overnight bedrooms if they are picked up late.

In general, we recommend requesting a reservation one to two weeks in advance and making requests further in advance for highly demanded services, such as overnight boarding on major holidays.

Reservations cannot be requested through the portal later than 12:00pm EST the day before. Please keep in mind that requesting a reservation through the portal does not automatically confirm it, it still needs to be reviewed and accepted by a CIDT team member.